Effective date: 01.01.2023
AWOL Vision is committed to respecting your privacy
Your privacy is important to us, and we have taken steps to ensure that we do not collect more information from you than we need to provide our services and protect your account.
YOU AGREE TO THE COLLECTION, USE, AND TRANSFER OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY BY USING THE SERVICES. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.
- WHAT INFORMATION DO WE COLLECT?
- HOW DO WE USE YOUR INFORMATION?
- DISCLOSURE OF PERSONAL DATA.
- RIGHTS REGARDING PERSONAL DATA.
- COOKIES
- MINORS.
- SAFETY PRECAUTIONS.
- CHANGES TO THIS PRIVACY POLICY.
- CALIFORNIA PRIVACY RIGHTS
- VISITORS TO THE EUROPEAN UNION
- HOW TO CONTACT US?
This Privacy Policy (this “Policy”), together with all related/linked information, documents, and the Terms of Use, is intended to inform users of AWOL Vision (“AWOL Vision,” “we,” or “us”), the www.xp-pen.de website (the “Website”), and other consumers about the collection, use, and protection of their information. Please read this Policy carefully to understand AWOL Vision’s practices regarding your information and how it is handled. AWOL Vision recognizes the importance of privacy as well as the importance of maintaining the confidentiality of personal information. This Privacy Policy applies to all products and services we provide and sets out how we collect, use, and disclose information relating to users of the Website. This Privacy Policy also applies to use of the Website on a mobile device, either through mobile applications or mobile-optimized websites.
Payment information; Payment processing via third-party providers: We use a third-party payment processor to support the secure processing of your personally identifiable payment information. When you place an order through the Services, the credit card information you provide is encrypted and transmitted directly to the third party. We do not store your credit card information, and we do not control and are not responsible for the third party or its collection or use of your information. For more information about how the third party stores and uses your credit card information, please see the third party's privacy policy.
If you submit information on the website about people other than yourself, you hereby declare that you are authorized to provide this information and consent to the use of the information in accordance with this policy.
A. WHAT INFORMATION DO WE COLLECT?
Information you share. AWOL Vision may collect information that you provide to us directly on the website, by email, or through direct communication, including but not limited to your name and email address, your payment information, your product configuration information, your transaction information, your opinions about AWOL Vision and its products, and other marketing-related information.
Collected information through the website. When you visit the site, AWOL Vision may automatically collect certain technical information from your browser, such as the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, operating system and platform, and other data about your visit to the website.
If you answer our additional questionnaires for registered members, we may also collect nationality, gender, date, year of birth, and user preferences, etc.
If you do not wish to provide such information, the use of our services and products will not be affected.
When you contact our customer service team, we may record your conversation with us and collect additional information to verify your identity.
We record details of user activity on the website. Information relating to such transactions (including, but not limited to, the types and specifications of goods, pricing and delivery information, any dispute records, and information posted in a discussion forum) may be collected when transactions are carried out on or facilitated through the website.
From time to time, we collect information about our users and prospective users at trade shows, industry events, and other functions. The information we may collect at these events includes, among other things, username, address, telephone number, and email address.
We collect users' purchasing and browsing activities on our platform, including but not limited to IP addresses, browsing patterns, buyer behavior patterns, and device information. In addition, we collect statistical information about the site and its visitors, including but not limited to IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions, and unique visitors.
Certain data that we collect may be defined as “personal data” (“personal data”) under applicable data protection law.
For us to provide our services and products to users, users must supply certain categories of data (including personal data), such as username, address, phone number, and email address. If specific data is required, we will inform you at the time of collection. If users do not provide sufficient data marked as required, we may not be able to complete the registration process or provide certain products or services.
Information from other sources. AWOL Vision may receive information about you if you use other websites connected to AWOL Vision or information that you post on the website or send to it.
Further sharing of other data. The nature and/or methodology of data collection may change from time to time, and we may add new functions or features to the Site. Any such changes that apply to your information will be reflected in the "WHAT INFORMATION DO WE COLLECT" section of this policy.
Can you withdraw your consent to our collection and/or use of information?
You may withdraw your consent to the collection, use, and/or disclosure of your personal data stored or controlled by us by sending a request to support.eu@awolvision.com when deleting your account. Depending on the extent to which you withdraw your consent, the functionality of your account, products, and services may be affected, including loss of access to or use of your account, products, and/or services.
PLEASE NOTE THAT ALL RELATED SERVICES AND SYSTEMS MAY BE HOSTED ON SERVERS IN THE UNITED STATES. IF YOU ARE LOCATED OUTSIDE THE UNITED STATES, THE INFORMATION WE COLLECT (INCLUDING COOKIES) WILL BE PROCESSED AND STORED IN THE UNITED STATES, WHICH MAY NOT PROVIDE THE SAME LEVEL OF DATA PROTECTION AS THE COUNTRY IN WHICH YOU RESIDE OR OF WHICH YOU ARE A CITIZEN. BY USING THE SERVICES AND PROVIDING US WITH INFORMATION, YOU CONSENT TO THE TRANSFER AND PROCESSING OF THE INFORMATION IN THE UNITED STATES
How long is the data stored?
We store your data until we no longer need it to provide the services described in this Privacy Policy, or until you delete your account as described above, whichever occurs first.
B. HOW DO WE USE YOUR INFORMATION?
We do not sell or trade your personal data.
We use the collected information in the following ways:
We may use the information collected to configure pre-orders or contact you if necessary to fulfill orders or reservations you have placed for AWOL Vision products, services, or events. We may also contact you to obtain your feedback about a product, service, or event.
To send you promotional materials. We may also use your information to fulfill your requests, including, but not limited to, requests for promotional materials. Promotional materials may include information about AWOL Vision competitions, events, and/or products. We may also use your information to share other services or products that may be of interest to you. Promotional materials may be delivered by email. If you choose to subscribe to our subscription service, we adhere to the "double opt-in" principle. If you no longer wish to receive these materials, you can unsubscribe by following the opt-out instructions in our emails, texts, or mailings, or by contacting us at support.eu@awolvision.com contact.
To improve our services. As described above, we may collect information using cookies, tracking tools and/or analytics tools. (see section E. COOKIES below).
We may use this information to identify, personalize, develop, and market products and services that we believe you will value, including across browsers and devices, in accordance with applicable laws. Cookies or similar technologies may be used to provide you with advertising based on your browsing activities and interests, to improve your experience on the website or with the company, and/or to enhance the website’s security, design, and/or functionality. Where required by applicable law, we will obtain your consent before sending you communications for marketing purposes.
Verification of your identity; and the layout of the website as well as to improve our product offerings and services;
C. Disclosure of personal data
With whom does AWOL Vision share my information?
We share your data with the following parties:
To our partners. We may share your information with our selected partners to conduct business activities, including but not limited to carrying out audits, performing industry analyses, and evaluating the results of marketing efforts. If you provide information as described above, we may share your information with selected partners (e.g. email newsletter providers) in order to provide you with the requested information.
We may disclose and transfer your personal data to our partners and service providers engaged by us to assist us in providing services to you, or otherwise process personal data for the purposes described in this Privacy Policy or communicated to you when collecting your personal data. Examples of these partners or service providers include:
Marketing platforms such as Google, Twitter, Facebook, and Instagram, as well as providers of analytics services related to user behavior, use this information to tailor the content you see when visiting our website. These marketing platforms may combine information they collect on our website with data on their platforms and data they collect from other websites or from other sources in order to deliver targeted advertising. The activities of these third-party marketing platforms are governed by their own privacy policies, not this Privacy Policy.
Payment service providers that support payment for transactions. The activities of payment service providers may be governed by their own privacy policies, not by this Privacy Policy.
Logistics partner for providing delivery services for buyers, including product returns and exchanges;
Provider of cloud computing services for the provision of cloud storage services;
These service providers must comply with our data protection and security requirements and may only use your personal data in connection with the purposes stated above and not for their own purposes.
For the purposes stated above, we may share your personal data with affiliated companies of the AWOL Vision group and/or their designated service providers.
If we believe it is necessary to comply with applicable laws or to exercise, establish, or defend our legal rights, or to protect your vital interests or those of another person, we may also disclose your personal data to our professional advisers and law enforcement authorities, insurers, government bodies, regulatory authorities, and other organizations, or where otherwise required or permitted under applicable law.
With your consent to disclosure, we may also share your personal data with other
to pass on to individuals. We may share aggregated or anonymized data with third parties.
In this case, however, the information we pass on is in an unidentified format that does not personally identify you.
We have built relationships with other third parties and websites to offer you the benefit of products and services that we do not provide. We give you access to these third parties and their websites either through the use of hyperlinks from our website to those websites or by offering “co-branded” websites on which we and other third parties use the same domain name (Uniform Resource Locator, URL) or pages within an Internet domain name. In some cases, you may need to provide personal data in order to register for or apply for products or services provided by such third parties or co-branding partners. This Privacy Policy does not apply to third-party websites or co-branded websites. The privacy policies of these other third parties may differ from ours, and we have no control over the information you submit to these third parties. You should read the relevant privacy policies for these third-party and co-branded websites before responding to offers, products, or services promoted by those third parties.
How does AWOL Vision protect my data?
AWOL Vision has implemented various physical, electronic, contractual, and administrative security measures to protect against the loss, misuse, and alteration of the information we store and collect. Unfortunately, no data collection or storage can be guaranteed to be 100% secure. If you have any further questions or concerns about our security measures, please contact us using the information below.
D. RIGHTS REGARDING PERSONAL DATA
How can you manage information about yourself, including your account?
We offer you the option to review, manage, or delete your information.
Changing your email address, username, and more: You can review and change your account profile information by signing in to your account and visiting the account settings page.
Unsubscribe: If at any time you would like to manage your communication preferences, for example by unsubscribing from receiving emails, you will find detailed unsubscribe instructions at the bottom of every email. You can also unsubscribe by logging into your account and visiting the account settings page.
Deleting your account: If you would like to delete your account, you can do so on the account settings page. Deleting your account will remove the personal data associated with your account.
Under applicable laws, you may have the right to access the personal data we store. If you are a visitor from the European Union, please read Section I. EUROPEAN UNION VISITORS below for more information.
Under the applicable laws, you may have the rights of access to Personal Data held by us. If you are a Visitor from the European Union, please refer to section I. VISITORS FROM THE EUROPEAN UNION below for more information.
If you have any questions about this Privacy Policy or, as a user of www.xp-pen.de, would like to access or correct your personal data, you can send your request to support.eu@awolvision.com. If and to the extent permitted by applicable law, we may charge a fee for processing requests you make regarding your personal data.
E. Cookies and similar technologies
Collected through cookies. Cookies are data files created when you visit a website and stored locally (on your device). When you visit the website, we may use both session cookies (which expire after you close your web browser) and persistent cookies (which remain on your computer until you delete them) to make your experience on the website more personal and interactive. The information collected includes websites you visited before browsing the website, pages you accessed on the website, how often you accessed the website, the time you spent on the website, and other web data. You may be able to disable the use of cookies (or prohibit the use of cookies on specific websites) by adjusting your web browser settings. The AWOL Vision site is hosted by a third-party platform.
To ensure that our website functions properly, we may occasionally place a small data file, known as a cookie, on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device. The contents of a cookie can be retrieved or read only by the server that created the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies apply only to the browsers or mobile applications you use and allow websites to store data such as your preferences or items in your shopping cart.
How many other websites or internet service providers use AWOL Vision cookies to improve the user experience. Session cookies are deleted after each visit, while persistent cookies remain across multiple visits. Cookies allow websites to store your preferences such as language, font size on your computer or mobile device, or other browser settings. This means a user does not have to reset the preferences every time they visit. On the contrary, if no cookies are used, websites will treat you as a new visitor every time a webpage loads. For example, if you are redirected from a website where you are already logged in to another webpage and then return to the original website, you will not be recognized and will have to log in again.
AWOL Vision does not use cookies for purposes not specified in this policy.
You can manage or delete cookies according to your own preferences. You can find more information at AboutCookies.org. You can delete all cookies stored on your computer, and most web browsers offer the option to block cookies. However, if you do this, you will need to change your user settings each time you visit our website.
Social Media and Single Sign-On
In addition to cookies, we may also use other similar technologies on our websites, e.g. social media and single sign-on.
Social media
Our websites include social media features such as the "Like" button on Facebook and widgets such as the "Share This" button or interactive mini-programs that run on our website. These features may collect your IP address, which page you visit on our website, and may set a cookie so the feature functions properly. Social media features and widgets are either hosted by third parties or directly on our websites. Your interactions with these features are governed by the privacy policy of the company that provides them.
One-time registration
Depending on your jurisdiction, you may be able to log in to our website using sign-in services such as Facebook Connect or an OpenID provider. These services authenticate your identity, give you the option to share certain personal information with us (such as your name and email address), and pre-fill our registration form. Services such as Facebook Connect give you the option to publish information about your activities on this website to your profile page so you can share it with others in your network.
By using our website, you agree to the use of cookies, social media, and single sign-on as described above.
F. Minors
Children's Online Privacy Protection Act
The website is not intended to collect information from children under 16 years of age. AWOL Vision does not knowingly collect or maintain information from children under 16 years of age. The website is not intended to attract individuals under 16 years of age. To respect children's privacy and comply with the Children's Online Privacy Protection Act, you should use the website only with the involvement of a parent or legal guardian if you are under 16 years of age.
We consider it the parents' responsibility to monitor their children's use of our products and services. However, it is our policy not to request or offer any personal data from minors, or to send advertising material to people in this category.
AWOL Vision does not seek or intend to collect personal information from minors. If a parent or guardian has reason to believe that a minor has provided AWOL Vision with personal data without their prior consent, please contact us to ensure that the personal data is removed and that the minor unsubscribes from the relevant AWOL Vision services.
G. SAFETY MEASURES
We use commercially reasonable security methods to prevent unauthorized access to the website, ensure data accuracy, and ensure the correct use of the information we store.
For registered users of the website, some of your information can be viewed and edited through your password-protected account. We recommend that you do not share your password with anyone. Our staff will never ask you for your password in an unsolicited phone call or email. If you share a computer with others, you should not save your login information (e.g. user ID and password) on that shared computer. Remember to log out of your account and close the browser window when you have finished your session.
It cannot be guaranteed that data transmission over the Internet or a wireless network is completely secure. While we try to protect the information we hold for you, we therefore cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
H. CHANGES TO THIS PRIVACY POLICY
We regularly review our Privacy Policy and may update it to reflect changes in our information practices. Both the new and the old version will be published on the website with the displayed update date. We reserve the right to modify this policy, in whole or in part, at any time at our sole discretion; we will notify you of this by email (to the email address provided in your account) or post the changes on all AWOL Vision websites so that you are informed about the information we collect and how it is used.
Such changes to our Privacy Policy take effect as of the effective date specified in the notice or on the website. We recommend that you review this page regularly to obtain the latest information about our privacy practices. Your continued use of products and services on websites, mobile phones, and/or other devices constitutes acceptance of the updated Privacy Policy. We will obtain your new consent before collecting additional personal data from you or if we wish to use or disclose your personal data for new purposes.
I. VISITORS FROM CALIFORNIA
Do Not Track ("DNT")
So far as not required by law, we do not commit to honoring "Do Not Track" signals in your browser, as complying with these signals would prevent much of the tracking and disclosure described in this Privacy Policy. For more information about DNT, visit www.eff.org/issues/do-not-track.
Privacy Rights for California Consumers
You have certain choices regarding our use and disclosure of your personal data, as described below.
Access: You may have the right, twice within a 12-month period, to request that we disclose to you the personal data we have collected, used, disclosed, and sold about you in the past 12 months.
Deletion: You have the right to request that we delete certain personal data we have collected from you.
Opt-Out of Sale: You have the right to opt out of the sale of your personal data.
Shine the Light inquiry: You may also have the right to request that we provide you with (1) a list of certain categories of personal information that we disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (2) the identity of those third parties.
How to send an inquiry: To submit an access or deletion request, please send an email to: support.eu@awolvision.com
J. VISITORS TO THE EUROPEAN UNION
This section of the Privacy Policy applies only if you use our website or services covered by this Privacy Policy from a country that is a member of the European Union, and it supplements the information in this Privacy Policy.
Legal basis for data processing
We process personal data for the purposes set out in this Privacy Policy, as described above. Our legal basis for processing personal data depends on the personal data concerned and the specific context in which we collect it. However, we normally collect and process personal data about you only where this is necessary for the performance of a contract between us (for example, to provide you with the services you have requested and to identify and authenticate you so that you can use the website); necessary to comply with legal requirements (for example, to comply with applicable accounting regulations and to make mandatory disclosures to law enforcement authorities); necessary for our legitimate interests and not overridden by your rights; and / or where it is based on your consent.
If we collect and use your personal data based on our legitimate interests (or those of third parties), that interest is normally to operate our website and services, manage our relationship with you, and communicate with you when necessary to provide our services to you and for our legitimate commercial interest, for example in responding to your questions, improving our website and our services, carrying out marketing activities, or for the purpose of ensuring the security of our website and our services and detecting or preventing illegal activities such as fraud.
If we ask you to provide personal data to meet a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and inform you whether providing your personal data is mandatory or not (as well as) the possible consequences if you do not provide your personal data. In some cases, you may need to provide us with personal data for processing as described above so that we can offer you all our services and you can use all the features of our website.
We retain your personal data for as long as we have a legitimate business need to do so, for example to provide you with services or products, or as required or permitted by applicable laws such as tax and accounting laws. If we no longer have any ongoing legitimate business need to process your personal data, we will either delete or anonymize it. If this is not possible (for example, because your personal data has been stored in backup archives), we will securely store your personal data and refrain from any further processing until deletion is possible.
If you have questions about the legal basis or need further information about how we collect and use your personal data, please contact us. You can find the contact details in Section J. CONTACT US below.
International transfer of personal data
For our business, we may need to transfer your personal data to countries outside the European Economic Area ("EEA"), including countries that may not provide the same level of data protection as your home country, such as the USA. We take appropriate steps to ensure that recipients of your personal data are bound by confidentiality obligations, and we take appropriate measures to ensure that your personal data remains protected in accordance with this Privacy Policy.
Your rights
You can control how your information is used in the following ways
Disable communications. Our marketing materials include instructions on how to opt out of receiving further communications. If you no longer wish to receive promotional emails, you can unsubscribe by contacting us at support.eu@awolvision.com. Please note that we may still communicate with you regarding an existing business relationship if you no longer wish to receive marketing communications. We require a reasonable amount of time after you contact us to process your request.
Update or cancel an account with AWOL Vision. If you have signed up for an account with AWOL Vision, you can update the information associated with your account at any time or cancel your account by contacting us at support.eu@awolvision.com contact
Adjusting cookie settings. Most browsers accept cookies until you change your browser settings. If you do not want the website to collect your information using cookies, you can usually disable the use of cookies (or prohibit the use of cookies on certain websites) by changing your browser settings. However, if you remove or reject our cookies, this may affect how the website functions for you.
If you are located in the European Economic Area, you have the following data protection rights, which you may exercise at any time by contacting us using the contact details provided in Section K. HOW TO CONTACT US below:
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The right to access your personal data, to correct or update it, or to request its deletion.
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The right to object to the processing of your personal data where it is based on our legitimate interests, and separately the right to object to direct marketing.
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The right to ask us, in certain situations, to restrict the processing of your personal data or to request the portability of your personal data.
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The right to unsubscribe from marketing communications at any time. You can exercise this right by clicking the "Unsubscribe" or "Opt out" link in the marketing emails we send you. To opt out of other forms of marketing (such as direct mail or telemarketing), please contact us using the contact details provided in Section K. HOW TO CONTACT US below.
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If we have collected and processed your personal data with your consent, you have the right to withdraw your consent at any time. Withdrawing your consent does not affect the lawfulness of any processing we carried out before your withdrawal, nor the processing of your personal data based on lawful grounds other than consent.
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We respond to all requests from individuals who wish to exercise their data protection rights under the applicable data protection laws.
If you notice any changes or inaccuracies in your information, you should inform us of such changes so that our records can be updated or corrected.
K. HOW CAN YOU CONTACT US?
If you have any questions, inquiries, or concerns regarding our use of your personal data and this Privacy Policy, please contact support.eu@awolvision.com.
COMPANY INFORMATION:
EMAIL : support.eu@awolvision.com
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